Insights on Business Intelligence

Most clinics are not short on data. They are short on decisions points Leadership teams routinely review dashboards showing access, utilization, revenue, denials, staffing, and margin trends. The numbers are visible. The trends are discussed. Concerns are voiced. Questions are raised. Then the meeting ends. What follows is familiar: no clear action, no shared commitment, and no agreement on what the data actually requires the organization to do. The problem is not the metrics

Where Lean Thinking Meets Business Intelligence Most clinics do not fail because leaders ignore problems. They fail because they fix the wrong ones. Across the practices we work with, the pattern is consistent. Leadership teams are busy, engaged, and responsive. When schedules back up, they add hours. When revenue dips, they push volume. When staff turnover rises, they hire faster. When denials increase, they chase appeals harder. Activity is not the issue. Effort is not the

Metrics measure the past. Strategic signals reveal the future. In Week 1 , we saw how fast 2025 shifted beneath clinic owners. In Week 2 , we introduced the Assumption Gap — the space between what we thought the year would look like and what we actually lived through. In Week 3 , we built daily clarity with the By-Exception Briefing. This week, we move to the monthly level. Daily clarity keeps operations aligned. Monthly pattern recognition keeps your strategy aligned. Most d

Why By-Exception Briefings are the fastest way to maintain clarity in a shifting environment. In Week 1, we saw how quickly 2025 shifted. In Week 2, we saw how our assumptions aged quietly, creating the Assumption Gap. If you felt like the ground kept shifting beneath you in 2025, you weren’t imagining it — and you weren’t alone. Most clinic owners entered the year with a solid plan and still felt like they were reacting all year long. Small clinics don’t have the luxury of w

WEEK 2 How outdated assumptions break good plans — and how Business Intelligence closes the gap.   The plans we built in 2024 made sense for what we thought 2025 would look like. But as Week 1 showed, the 2025 we expected never fully appeared. Small shifts became big pressures, and by spring, many clinics felt a growing sense of misalignment — not because anyone ignored the data, but because the environment changed faster than the plan did.   The Assumption Gap is the space b

If 2025 taught any of us anything, it’s this: You’re not struggling because you’re doing something wrong. You’re struggling because the healthcare environment is changing faster than your systems can adapt.   This year was a stress test — and stress tests reveal the truth. Here’s what 2025 made unmistakably clear.   1. Staffing Was the #1 Instability — But Not for the Reason Most People Think Staffing challenges shaped 2025, but the deeper cause wasn’t simply the labor market

From Information to Impact Data Analytics is the beginning of BI not the end Data analytics showed us where the leaks are — and which ones are costing us the most money. They tell us what  needs fixing, but not how  to fix it. Everyone on your team wants to do their best, your challenge isn’t effort or intent, it’s process. Without a clear, sustainable way to act, the problem remains. That’s where Business Intelligence (BI) makes the difference. BI is more than data analytics

Is your data delivering clarity or confusion? You can’t fix what you can’t see, a common cliche. But, today the problem isn't what you can't see, its what you can  see isn’t clear. Many small clinic owners are flooded with conflicting reports from their EHR, billing, and scheduling systems, leaving them unsure which numbers to trust. In the absence of clarity. Studies show that having too much information is as bad as not having any. Its a paradox many clinics face today, I h

You built your clinic to care for patients, not to wrestle with insurance companies. Yet for many practices, denials are one of the most frustrating and costly sources of lost revenue. From our analysis of the 2023 CMS Medicare data for Tennessee , we found that clinics experienced an average 31% gross write-off rate . While some of this reflects standard contractual adjustments, the wide variation between clinicians points to preventable causes — coding mismatches, missing d

You built your clinic to care for patients, not to wrestle with billing errors or watch revenue slip away. Yet the reality is that even well-run practices quietly lose hundreds of thousands of dollars each year to denials, excessive write-offs, and missed appointments. The numbers don’t lie. In Tennessee, Medicare data shows small clinics with write-off rates 6–7% above benchmark. On a $3M revenue base, that gap alone means $150,000–$200,000 lost annually. And Medicare is onl

Running a small or mid-sized medical practice isn’t easy. Between payer complexity, staffing shortages, and increasing regulatory pressure, it can feel like you’re constantly fighting fires instead of planning for growth. Many practice owners believe business intelligence  (BI) tools and analytics are something only large hospital systems can afford. The truth?  BI is just as powerful—if not more—for independent practices. With the right insights, even a clinic seeing 30 pati

In today’s fast-evolving healthcare landscape, data is more than just numbers. It’s a powerful tool that can transform patient care,...

Owning and operating a small to medium medical practice in Middle Tennessee has never been more challenging. While national trends affect...

In today’s healthcare landscape, efficiency is more than a buzzword. It’s a necessity. Small to medium healthcare organizations face...

In today’s fast-paced healthcare environment, making the right decisions quickly and accurately is more important than ever. Data-driven...

In healthcare, success depends on measuring the right things at the right time. Too often, organizations rely heavily on lagging...

In today’s fast-evolving healthcare landscape, understanding the nuances of performance is more critical than ever. Small to medium...

Healthcare in 2025 faces unprecedented challenges—rising billing complexity, workforce shortages, and mounting quality concerns. Yet,...

In today’s fast-evolving healthcare landscape, data is more than just numbers. It’s a powerful tool that can transform patient care,...

Running a small or medium-sized healthcare clinic today means balancing patient care, compliance, staffing, and finances—all at once....